A Conflict Mediation is considered the instrument of choice when, in the face of disagreements or potential conflicts, understanding and mutually beneficial solutions based on consensus are sought – considering consensus as the harmonization of differences and not the uniformity of ideas.
Family owned companies have been the scenario that shows clear benefits in the use of the instrument, especially due to overlapping work relationship and kinship relationship, needing, by nature, to preserve the relationships between its members. Dialogues between family, property and management put different interests on the table, causing noise and, sometimes, fraying of relationships. The presence of a third party that assists in this discrimination of interests can help to clean up these conversations and the topics that direct dialogue may not handle.
Because the corporate relations born of friendships, kinship relationships and/or expertise with complementary affinities, projecting great expectations and prospecting a long life, their noises and misunderstandings can also fray relationships that one wishes to preserve. Conflict Mediation makes it possible for an objective agenda – related to the matter, and a subjective agenda – regarding relationships to walk in parallel, aiming at mutually beneficial solutions based on consensus.