Health Sector

Saude

Mediation of Conflicts and Facilitation of Dialogues in the area of ​​health are a reality in other countries and now also in Brazil. The mediators and facilitators of dialogue in this area are also professionals in the field, with expertise in communication and negotiation and holders of specific knowledge on medical and related issues.

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Practice of Mediation

The performance of the mediator as an impartial third party, chosen and hired by all Involved, aims to make possible the listening of the different points of view, as well as the election of mutual benefit solutions based on consensus, favoring the continuity of consumer relations and / or partnership.

Dialogue facilitation and negotiation support

Possessing greater informality compared to Mediation, but using the same principles and some procedures, Dialogue Facilitation can be useful in difficult times of negotiation or more urgent decision making.

Workshops, Seminars and lectures

On a customized and on demand basis, in-company teaching programs are designed covering specific topics, such as productive dialogue with internal and external clients.

Consultancy for the design and implementation of programs for dialogue and resolution of disputes

These programs focus on mapping the existing dispute resolution system and identifying improvements that can be reflected in improved productivity, customer loyalty and preservation of organizational image.

Courses and training in communication and negotiation

They aim to improve resources for improving communication and interpersonal negotiation among team members and in relationships with clients.

 

Sector Coordinator

Tania Almeida

Tania Almeida

Doctor. Master of Conflict Mediation. Postgraduate in Neuropsychiatry, Sociology and Management. Consultant of Conflict Mediation Sector for the World Bank’s Latin America. Member of the Mediation Committee of the OAB-RJ. Senior Mediator of NUPEMEC – TJRJ. ICFML certification in Conflict Mediation.

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Tania Almeida

Mediare Team

Tania Almeida

Tania Almeida

Doctor. Master of Conflict Mediation. Postgraduate in Neuropsychiatry, Sociology and Management. Consultant of Conflict Mediation Sector for the World Bank’s Latin America. Member of the Mediation Committee of the OAB-RJ. Senior Mediator of NUPEMEC – TJRJ. ICFML certification in Conflict Mediation.

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Tania Almeida

Invited Lecturers

(Português do Brasil) Flavia Silva dos Santos

(Português do Brasil) Flavia Silva dos Santos

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Psicóloga pela PUC-Rio com MBA em Gestão Empreendedora e Gestão de Negócios pela FGV/ RJ e Fundação Dom Cabral. Experiência  de mais de 20 anos em consultoria e gestão de Recursos Humanos.

(Português do Brasil) Flavia Silva dos Santos

Karla Costa Kurtz

Karla Costa Kurtz

Graduação em Medicina. Pós-graduação em Medicina do Trabalho. MBA em Gestão de Saúde. Curso teórico MEDIARE em Mediação de Conflitos. Gerente de Saúde da Unidade de Exploração e Produção do Rio de Janeiro da PETROBRAS.

Karla Costa Kurtz

(Português do Brasil) Shirley Gômara

(Português do Brasil) Shirley Gômara

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Médica formada na UFRJ com especialização em Pneumologia e pós graduação em Medicina do Trabalho na UERJ Ampla experiência como Superintendente de Atendimento nacional e internacional em Empresa  Multinacional e em Seguradoras de Saúde. Atualmente em processo de capacitação no Instituto Mediare como mediadora de  conflitos.

(Português do Brasil) Shirley Gômara

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