Mediation has been presented as the first resource for conflict resolution in situations involving ongoing relationships in time and the need to negotiate different interests based on consensus. It is confidential and voluntary process in which the responsibility for the construction of the decisions is up to those involved. Unlike arbitration and judicial resolution – situations that transfer the decision to a third person – mediation retains decision-making power with parties involved.
The technical features of the mediation (which are widely used in the prevention, negotiation and dispute resolution) provide that continuous relationship in time – business, family, community, work, contract – including collaboration and productive negotiation of differences, even after the end of the procedure.
The mediator is an impartial third party who facilitates communication between people without actively involved in decisions; the parties involved remain authors of solving their disagreements which contributes to the sustainability of the consensus. Mediators act in order to assist in the identification of common complementary and divergent interests, as well as the expansion of alternative mutual benefit for the resolution of impasses. His interventions contribute to the positive transformation of relations, allowing reduce or resolve conflict and build sustainable agreements in time.
Among the main benefits of mediation, are: fast and effective results; reduce emotional stress and financial costs; guarantee of privacy and confidentiality; reducing the duration and recurrence of disputes; improving communication and coexistence.
Its applicability covers any and every context of coexistence capable of producing disagreements: political impasses and ethnic (national and international); environmental, labor and trade issues (local or common markets); companies, families, communities and institutions. In conclusion, all relationships can benefit from mediation.